Complaint

To whom it may concern,

I purchased 3 items yesterday from ZARA in Sandton.

I made another trip today to return one of the 3 items and was informed that they needed my debit card that I had swiped with which I didn’t have with me.

A debit transaction is as good as a cash transactions. So I don’t understand why I need to produce the card as proof of purchase when I had the invoice, receipt and the label that was on the item.

I even offered to show them my bank statement that will proof that the transaction came off my account which will show under history the last 4 digits of the debit card used.

The manager refused to help me which I find shocking for someone that is able to override such matters.

Now I need to make another trip to ZARA which is 30 minutes away from where I live and look for a card that I don’t know where it is.

I find this service shocking, considering that I’m a regularly shopper at ZARA.

Your return policy SUCKS! I’m reconsidering shopping there if your return policy is as stiff to say the least and is such a hassal!

Regards Cleo **********