CLIENT SERVICE... WHAT CLIENT SERVICE

<p>I went to exchange a pair of shoes for my daughter, that were too small for her. The shoes still had tags on and had never been worn. I explained that I did not have the<span style="font-family: 'Avenir W01';">receipt due to the fact that my bag had been ******, in a traumatic manner and confirming this with a case number from the police station. The manager on duty made me complete a form and said she would get back to me asap with regards to the credit note. After not receiving any communication from Zara, I returned to the store, after being turned down AGAIN 4 days later, from another manager Yolanda Monaesa, that I need to bring an affidavit for a credit note. As a regular and loyal customer of Zara, I am utterly disgusted with the lack of communication and poor attitude towards customers. I will be shopping elsewhere where there is good customer service </span></p>