Can this not happen to anyone and be rectified. As Zara its known for its excellent service.

I am not happy about how my online purchase was handled and yet we are encouraged all the time to shop online hence times have changed but we still get the worst service. I made a purchase online at Zara and accepted the terms of the estimated delivery date, so even before that I got sent an SMS saying that they would deliver but no deliveries were made on that day It was only later that I got another SMS saying that they are sorry for the inconvenience caused and they will deliver a first business day of the week, which was ok because the parcel was even a day earlier than I expected and I was happy, so when the new week started I started tracking my parcel and hoping it will arrive the next day, nothing happened and the next until the week ended I decided that let me call the courier {Aramex} to find out what exactly is going on with my parcel because when I track it .it says out for delivery but Its been 4 days later and I got no update from both Zara and Aramex since the week started and only to find out that my parcel got hijacked and had I not called I was going to be kept in the dark until when? I was also given a case number of the case number that was opened but honestly, I never understood why because this was the issue that needed to be solved between Zara and Aramex, and I should have been of a refund or maybe purchased as they attend the case as this was not part of the things I wanted to hear.I am really disappointed because I also love buying Zara.