Beware - Zara have no idea when it comes to customer retention !!

My daughter purchased items from the Walmer Park Pe store on the 28/8/2017. We were advised ,on purchase, that we had 30days to exchange . Despite the fact that we had a copy of the credit card transaction and the garment had the tickets still attached , we were unable to exchange . I asked to speak to the manager of the store and showed them an additional and substancial number of purchases my daughter had made in August, in an attempt to reason with her regarding the advisability of retaining us as customers in the future. I asked. her to make a management call in this regard, but the attitude we encountered was at best cold and we were informed that without the original slip and the original slip ONLY, that they would, under NO circumstances, effect an exchange!

I strongly advise parents, who are used to dealing with the other established clothing retailers, who always so good at obvious exchanges , that Zara are very different !

Beware - and stay away if you can - I know I will in the future .... Kind Regards