bad service

<p>i have two sandals that i bought and misplaced the slips. the fisrt one i bought i think in june and when i wore it the first time the strap on the side snapped i notified them at the branch in gateway and i was told that they couldnt do anything because i dont have a slip. the second sandal i bought on the 4th of september i wore them for the first time yesterday and i encountered the sam,e thing where the strap snapped..im really dissapointed as i am a very loyal customer and absolutely love the brand.</p>