Bad customer service and poor quality

On 29 July 2022 I bought a Jean at Zara menlyn and the next day on the 30 July 2022 I realised the jean is torn on the loop I then went back to the store on the 1st august 2022 I was assisted by a lady Karabo who was so rude and unprofessional the first thing she said after hearing my complain she insisted that I pulled the jeans hence they’re torn I then asked to be assisted by another manager where by I had to wait for 45minutes unattended the Karabo lady couldn’t care to tell me that the other manager is still on lunch I stood there hopelessly until 6pm when the store manager Mantwa attended me she couldn’t care about the service I received she literally told me you now dealing with me forget about her I couldn’t believe how I was treated as a customer she then shared her own stories of damaging her own Zara jeans and never bothered the store I couldn’t believe the customer service I received they were not interested in the poor quality they sell or the customer service.I’m never ever supporting zara it’s ridiculously expensive with cheap quality and bad service. As for the chat thing on the app it’s so useful and unhelpful.