Bad Customer service and attitude on top of that

I bought an item with Zara on the 24th August 2024 in store at Zara Gateway for R681,50 and when I tried to return the item they refused to refund me back, the store Manager by the name of Ayanda a black male refused to take the item and told me that I need to liaise with their customer services via app they only operate from Mon to Friday when I went to an app only to find that they are also operating on Saturday from 8:00am to 4:00pm and spoke to gentleman by the name of Pravesh and he told me that if it were an online purchase he would be able to assist since it’s an in-store purchase the manager needs to make a decision. so basically I’m being sent from pillar to post and this Ayanda had an attitude so I decided that I will not keep an item I do not need with me and left it with them at their counter transaction 4035 QR Code ***33 and I did explain that the item was purchased on the 25th of August 2024 still in tact, not worn, price still in tact, the reason for the delay on the return is due to the type of work I do I’m constantly out of the province have to travel cause of work would spend a week, two flying around different provinces cause of the nature of the work I do.

It’s the level of service I received you do not just give a first name when assisting customers I work for eThekwini Municipality where we deal with various complaints and public civil agents we are obliged to issue our contact details I have never heard of a store where you are not required to give your first name and surname. I’m certain if they were having the same complaint from a white person they will kneeling and sucking their feet addressing them by Madam or Sir cause they are so used to taking advantage of black folks they do as they please. Zara can keep their item and my money I don’t give a ****!!! I’m ****ed at the level of service I received