Bad customer service

<p>I went Zara in Sandton on Friday to exchange my daughter's shoes and I was told about the 30 days return policy whic I didn't know about. Collen didn't have time to assist me he gave me a business card that had an e-mail for customer service. I e-mailed customer service on Friday evening they responded today which is Monday, they told me about their policy and how they treat their customers I told them that all I want is to do an exchange I don't want refund...they can't help me.</p> <p>I'm very disappointed by Zara they don't care about their customers they really don't care....</p>