Appalling service

<p>Yet another terrible experience at Zara regarding their returns policy. My sister in law purchased a men's suit for R2700 from the Zara store in gateway Durban. It was for her dad to wear for her wedding. Unfortunately it was the wrong fit. Due to the wedding preparations, she did not get a chance to change it till after her return from honeymoon, still within the time frame allowed for exchange/returns. She was told by customer service and the manager thereafter that they would not be able to return/exchange as she did not have her receipt, although the suit still had the tag and the suit case it was purchased in. When she did find the receipt back.in Johannesburg, she went to both the joburg and thereafter the Durban branch who.now told her the it was out of the exchange period of 30 days. She made several attempts to seek help and advice from all levels of management at Zara with no luck. Surely there is consumer rights being infringed upon in this case. Please assist in this manner as we are left with an expensive suit that no One can wear.</p>