Appalling Customer Service

Zara staff in Mall of Africa must be the worst! Verushka whom I think is the manager was called to the front desk yesterday to assist, as I was exchanging a jacket I purchased online for a bigger size. Another white lady besides me was doing the same thing but both Zara consultants at the till needed Verushka’s assistance. Verushka arrives to assist the consultant that was assisting me at the till but does not greet me as a customer but when she heads over to assist the consultant that was assisting the white lady, she greets the white lady with a big smile on her face. I felt undermined and unimportant and will probably never go to the Zara in Mall of Africa again. This happens on the 13th April 2024 around 13:20 noon. I called in this morning on the 14th April 2024, the same Zara in Mall of Africa, because I wanted to enquire about their complaints mechanism and the phone was answered by Mologadi saying “hello”, this was very unprofessional and proves to me that this Zara store does not care about customer service and are merely just trying to “do the job and get paid”. Appalling customer service