*** Terrible online experience-- give me my money

I purchase 2 dresses 26 December, yes almost a month ago and it just have no idea what is going... 1 item was delivered from that order which I immediately returned because I didn't like, the remaining item was never delivered... the refund for the returned item took 2 weeks to process... now all of a sudden the 2nd item im still waiting for is no longer visible on my order history, what new ***** is this Zara, they just processed the refund for the one drss and there's no communication none whatsoever about the outstanding item. Im tired of frequent visits to the store without a resolution you are wasting my time and petrol, give me all my money if you can't fulfill your order man. This is exhausting.