ZAR Casino witdraw funds not so easy

The people there are awesome and very helpfull. They make it very easy to deposit money but to withdraw your winnings is another story. Please read their fine print in the T&C once you have made your deposit and claimed a reward you are surely going to loose your money. Thus if you want to play their great games rather do it for fun than trying to make money. After I claimed a reward of 350% for R200 deposit I won R4000. I tried to cash out but was prevented by a pre condition that I had to play back R28000 before I was allowed to do a withdrawal. I ypped my bets and kept on playing. After about 2 days I managed to playback R28000. I had R4000 left so I decided to withdraw R3000. After that the withdrawal process started by requesting a copy of my ID. All my babking details inclu**** the street address of the bank, some bank codes that you can only find on the banks web sight. Then there was the phonecall from ZAR Casino with a very friendly person ensuring you are the correct client. I wad informed that the funds will take a few days to reflect in my account. So I waited. After a view days I received R2000 into my account instead of R3000. I sent ZAR Casino a email requesting what went wrong. Their reply was that I ised my winbings from a Bonus and I can only receive R2000 as per their T&C the pther R1000 was redeemed as lost.