Zar casino bad bad experiences

I have being playing with Zar for a couple of years. Think they are in trouble because their payouts are not like it used to be. I played with loyalty R300 and they all of a sudden can pay on my winnings which was well over R2000 only R,500. And I am a VIP player. This does not make any sense. Dont waste any time or money. I can promise you it wont be worth your while.