MK
Matilda K
1 reviews | Active since Nov 2010
17 Mar 2023, 09:24
Withdrawal issues
Depositing money-no problem... Withdrawal- nightmares!! Been with them for a very long time and never had any issues. Made a withdrawal in the past without any hassle. Now I want to withdraw my winnings but there's one issue after the other. Waiting now since the 7th. They do not communicate, I'm following up every single day. Just to hear I need to be patient. When I deposit money from the exact bank account I need them to pay in my money there's no problem. Now it feels like they don't believe that it's actually ME!! NO ZAR COME ON! The only thing they haven't asked is my bra size! Gosh!
Helpful (0)
Replies (6)0
Replies (6)MK
Matilda K's updateReviewer Update
20 Mar 2023, 09:45STILL NO FEEDBACK. NO COMMUNICATION NOTHING!!
MK
Matilda K's update20 Mar 2023, 09:45
Reviewer Update
STILL NO FEEDBACK. NO COMMUNICATION NOTHING!!
MK
Matilda K's updateReviewer Update
20 Mar 2023, 09:49STILL NO FEEDBACK. NO COMMUNICATION NOTHING!!
MK
Matilda K's update20 Mar 2023, 09:49
Reviewer Update
STILL NO FEEDBACK. NO COMMUNICATION NOTHING!!
ZAR Casino 's replyOfficial
20 Mar 2023, 16:17Good day Matilda, I hope you are well. Apologies for any delays you encountered, I can confirm that we require an updated utility bill to process your current withdrawal. Upon receipt of this, your withdrawal be processed immediately.
ZAR Casino 's reply20 Mar 2023, 16:17
Official
Good day Matilda, I hope you are well. Apologies for any delays you encountered, I can confirm that we require an updated utility bill to process your current withdrawal. Upon receipt of this, your withdrawal be processed immediately.
MK
Matilda K's updateReviewer Update
20 Mar 2023, 16:23I have told you guys how many times that I do not have a utility bill!!! I was advised to send in my bank statement which I did!!!!!! What's the next excuse? My ID?????? Really Zar! This is really a frustrating experience. I will not play at the casino again
And that's truly sorry. You reply here but NEVER EVER REPLY TO MY EMAILS. BEST NOT TO SUPPORT ZAR AT ALL
And that's truly sorry. You reply here but NEVER EVER REPLY TO MY EMAILS. BEST NOT TO SUPPORT ZAR AT ALL
MK
Matilda K's update20 Mar 2023, 16:23
Reviewer Update
I have told you guys how many times that I do not have a utility bill!!! I was advised to send in my bank statement which I did!!!!!! What's the next excuse? My ID?????? Really Zar! This is really a frustrating experience. I will not play at the casino again
And that's truly sorry. You reply here but NEVER EVER REPLY TO MY EMAILS. BEST NOT TO SUPPORT ZAR AT ALL
And that's truly sorry. You reply here but NEVER EVER REPLY TO MY EMAILS. BEST NOT TO SUPPORT ZAR AT ALL
MK
Matilda K's updateReviewer Update
20 Mar 2023, 16:25The only bill/ invoice I have that's on my name is the invoice of office space I'm renting. Even sent that in! How could this proof that it's me????
MK
Matilda K's update20 Mar 2023, 16:25
Reviewer Update
The only bill/ invoice I have that's on my name is the invoice of office space I'm renting. Even sent that in! How could this proof that it's me????
MK
Matilda K's updateReviewer Update
23 Mar 2023, 11:39STILL WAITING FOR FINANCE DEPARTMENT...... NO COMMUNICATION
MK
Matilda K's update23 Mar 2023, 11:39
Reviewer Update
STILL WAITING FOR FINANCE DEPARTMENT...... NO COMMUNICATION