Astute

We’ve had the privilege of working with Aunt Sharlene Donze at ZAProp for many years, and we can confidently say that her service has been nothing short of outstanding. From our first encounter with her, she has consistently impressed us: always keeping her promises, promptly returning calls, and carefully preparing all necessary work well in advance.

One of the most admirable aspects of Aunt Sharlene’s service is the calibre of tenants she has secured for our property. They’ve all been reliable, respectful individuals who pay their rent on time and have stayed with us for extended periods. Her ability to understand our family’s needs and lend a sympathetic ear—even when our conversations veer into personal matters—shows how deeply she cares about her work.

We also want to commend ZAProp as a whole. Their contracts are exceptionally well-drafted, ensuring that both tenant and landlord rights are protected while strictly adhering to all relevant legal requirements, including the Rental Housing Act, FICA, and PoPI. Inspections are consistently thorough, and the record-keeping is impeccable. It’s a relief to see our rent deposits appear in our bank account each month without having to worry about a thing.

ZAProp truly exemplifies how rental management should be conducted: professional, diligent, and always focused on customer satisfaction. If it weren’t for the financial difficulties we’re currently experiencing because of a slow economy, we would never have ended our management mandate with them. Even after we informed Aunt Sharlene that we’d like to stop our management mandate, she has continued to provide excellent service—ensuring that all our concerns are addressed and that we receive the support we’ve come to expect from her.

We genuinely look forward to the day our financial position improves so we can have the privilege of working with ZAProp and especially Aunt Sharlene, again.

Thank you, Aunt Sharlene and the entire ZAProp team, for your dedication and for setting such a high standard in property management. You have our highest recommendation!