Unsuccessful Payment (Funds removed from my account)

I experienced an unsuccessful payment of R2378 on 12 October at 18:12PM while attempting to book a Safair flight. However the full amount of R2378 was withdrawn from my account. It is now the 30th October and after numerous phone calls where I was assured of a refund and 11 emails with customer service, I am no closer to receiving my money.

It has been an incredibly frustrating process and customer service even suggested that I contact Standard Bank to resolve the issue. The fact that this error originated from their application was something they were trying to ignore. After raising this issue, it was then agreed that they would eventually take responsibility.

I am still waiting for some concrete feedback but lack of responses from customer service is starting to make me nervous as I feel like I am running out of options!