NEVER USE ZAPPER IF YOU DON'T WANT TO LOOSE YOUR MONEY

The 1st October '23 I used for the first time Zapper to pay Coffee Capsule Direct. They never received the money! Here their message after I did ask if they could check with Zapper: "Good afternoon Simona. Apologies, but we can not assist with these platforms. They are quite strict with not giving out any personal information. So you would have to contact them yourself." So I did check my FNB account where you could see:

FNB:-) R733.40 reserved for purchase @ Zapper*coffeeCapsulecap from Aspire Encore a/c..770914 using card ..2411. 1 nov 13.38

I have contacted Zapper support and here their answer: Good Day Simona

Thank you for contacting Zapper Support.

We have checked the merchant account and we do not see a transaction for R733.40 made to this merchant yesterday.

Please can you maybe forward us proof of payment for us to further investigate.

Should you have any further queries you are more than welcome to respond to this email.

Kind Regards, Sthabile - Zapper Support Team

I HAVE SENT THEM ALL THE PHOTOS FROM MY FNB ACCOUNT WHITH THE TRANSACTION AND THEY NEVER ANSWERED ME. NOW I HAVE R733.40 PENDING ON MY ACCOUNT AND NOBODY IS TAKING RESPONSABILITY. AS EVERYBODY KNOW A PENDING TRANSACTION MEANS THE MONEY IS BLOCKED AND I CANNOT DO ANYTHING UNLESS ZAPPER SORT OUT HIS MESS!