Failure to resolve a payment matter timeously

I paid my DSTV subscription using their app and Zapper as a payment method on 29 October 2020. Unfortunately Zapper said that the transaction was unsuccessful. However, the subscription of R819.00 was debited from my account. I contacted both DSTV and Zapper to try and resolve the issue, and have sent various forms of documentation to them upon their request. This includes a copy of my bank statement reflecting the payment. Every time DSTV throws the matter back in my court instead of doing a bit of research or liaising with Zapper (might I remind them that the Zapper payment option is provided on their app, so surely they need to contact Zapper to sort the matter out). DSTV have not allocated the payment even after 10 days of correspondence, and they have now had the temerity to disconnect my service. The bottom line is that both DSTV and Zapper deny receiving the money, but it has left my account and I have provided evidence of this fact. In the meantime I am R819.00 poorer, have no service, and have been billed a R50.00 reconnection fee just to slap me in the face. This service has been totally unacceptable, and I am considering laying a charge of ***** at SAPS because I suspect that an employee of one these companies may have run off with my money.