Zando's return policy and quality control checks do NOT serve the customer

I purchased a "super chunky handknitted throw (light grey)" from Zando and when I received it, I found the blanket too small for the space I wanted to use it. The finishing of the blanket itself was very poor, but I had reconciled that it was a natural product and I was returning it because of the size not even considering the poor quality of the blanket itself. The blanket was R2000 and when I tried returning it, Zando refused stating I had damaged it and my reason for return did not cite that the blanket was damaged (poor quality). The only quality control check Zando did when receiving the blanket from Lollie's Blankets was a packaging check; had they performed a quality check which I was subjected to, I wouldn't have received the blanket in the first place. I was told to contact the supplier directly and the supplier (Lollie's Blankets and Throws) were not prepared to refund the purchase. I have sent photos of the quality of the blanket to the supplier requesting a refund return because the size. Its disappointing and a substantial amount of money and Zando is not prepared to make any concessions in the matter. Be 100% sure of your reason for return when returning to Zando, even if that isn't your primary reason, include it as they will deny accountability in order to avoid processing your refund.