Zando's poor customer service

I have placed on order with zando 25th of November, delivery was within 5 days. payment was taken of my account 26 November. However 9 days later, the zando website still shows in process, call center is unreachable, 5 emails sent to complaints and customer services, only one very blurry answer about a delivery hat should have happened on thew 30th of November. I am clearly unhappy and frustrated with Zando's services.