1 reviews | Active since Apr 2019
I ordered a dress that was delivered in the wrong colour and without sleeves as I had ordered it. It was an international purchase; so a
Upon arrival at the warehouse, I was informed that it did not have sleeves & I accepted to take it without. But when I got the dress it was in a wrong colour. I requested a change of item or refund. I have now been told that I have to pay for courier services for returning the dress, though it is Zando's mistake to send the wrong colour.
I find it totally incorrect as I didnt participate in the mistake Zando made. I have send photos they requested as proof of wrong item, but I am still expected to pay for sending the dress back.
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