Zando's Brand failure

Thousands of South Africans are experiencing less than satisfactory service from Zando as the online company is failing to honour their side of the agreement which is to deliver on customer expectations.

I do agree that the store is very good at marketing and luring individuals into purchasing items however they are failing at the most essential part which is to maintaining good customer service by communicating to everyone and dedicating a team to solve the issues expressed by customers whom are waiting for orders placed over 14 days ago.

I myself am a victim of their bad service as we cannot even reach the company via their customer service line.

Others have expressed on social media platforms such as Twitter that they have been waiting on hold for over 20 minutes.

I on behalf of the many South African citizens would like to express that I have lost complete trust in your ability to fulfill your side of the deal.