Zando's bad service

I placed an order on 28 November 2019 and paid for same immediately. They advised that they received the payment on the 30th and that the order is being processed, same was due to be delivered on 9 December 2019 as they said it would take 5-7 working days to deliver my items, however I still haven't received my clothes.

I called them yesterday to enquire as to what is going on, they advised they would call me back, however they failed to do so. I called again later in the afternoon, they promised that an email and sms would be sent to me in 2 hours to advise when I would receive my delivery, to date, I have received the aforementioned.

I called them today, a lady advised me that my parcel is with the Tshwane branch but cannot be delivered today. I advised them that I am going to Limpopo and that I would like it if they delivered my parcel today or give me my money back, I was then advised that there is nothing they can do I have to wait until the parcel is delivered.

The parcel is in Pretoria and I am in Pretoria as well, I asked them to call their courier company so they deliver my parcel today, they advised they are unable to do same.

In conclusion, after holding on for 25 minutes, they said they would call me back, of which I know they will not do.

I am disappointed as it is my first time shopping online.