Zando...No service!!!!!

Disguisted: Horrible service...actually wait -- NO SERVICE!!!!

Returned shoes for replacement, after I had to wait almost two weeks for it to be collected. Returned the shoes on 20 December 2018. Today is 17 January 2019, and I still have not received any feedback, no replacement and or no refund. I have sent numerous mails to their customer service and or helpdesk with photos that the shoes have been collected by their representative, AND ABSOLUTELY NOTHING!!! Their phones keep on ringing and nobody answers.

I am not happy, as this so called service is really unacceptable. The turnaround time is really ridiculous. Other online service providers which are their competitors, might I add, have a turnaround time of less than 3 days. Unprofessional!!