Zando,No refund,no delivery of orders

Hi I placed an order with Zando on their app on 23 November 2018 for R1769 (order# ********** 77) after completing the order the amount was debited from my account I then recieved an email from Zando saying they have NOT recieved payment for the order therefore they are cancelling the order. I have not recieved a refund as promised it has been two weeks now. Their call centre no longer wants to answer any calls emails are not being returned nobody wants to help. I am disgusted by the service given by Zando and bitterly disappointed because it isn't my first time buying from them. I also have two orders which I'm still waiting for they haven't delivered within 3-5 days as they claim . Order # ********** 57 27 November Order # ********** 77 24 November

There has been no update as to where my orders are and why I haven't received them. It is clear that Zando do not care about their customers all they care about is our money.

This has been a very bad experience for me because I couldn't give any of the gifts I ordered to the people I was intending to give to.

The service by Zando is so shocking I cannot continue to support such a business which only creates stress for me.