Zando, you have lost all of my respect.

Upon realising that I ordered the wrong size pair of shoes, I immediately emailed Zando - I received an automated response.

Since then, I have sent a further 4 emails - I received an automated response.

I then sent them a Facebook message - I received an automated response.

Spotting the trend?

Once they responded to my Facebook message, we set up the collection and exchange for Tuesday, 7 May 2019. They have not collected.

I then made a public complaint on their Facebook page, which has received numerous negative posts. Subsequently, the post has been removed by Zando.

A complaint has no been logged with the CGSO. This is the worst service I have ever received from an online retailer. Zando, you have lost all of my respect.