Zando! Worst service by far - hands down

This is by far the worst service I have ever received from a retailer.

Firstly, I wait 3 weeks for my order to arrive.

Secondly, your courier service delivers to the wrong address after I advised your team to update my details because this couldn’t be done while you update your website. So I then had to meet the courier at another delivery in order to get my order.

Thirdly, I discover that I was sent the incorrect size.

Fourthly, your system doesn’t provide its’ customers with a exchange option in the year 2020, so have to request a return (which I’m still waiting to be collected). Have you confirm that the item has been returned before refunding (god knows how long this will take), all while your site has run out of stock of the correct size that should’ve been sent to me in the first place. Now leaving me to have to source the correct size from another retailer.

The level of incompetence from Zando in this regard has completely baffled me. No one responds to enquiries and am now being completely ignored on your social media platforms when I request for an update.