ZANDO - Worst online shopping experience ever

Save yourself a lot of hassle and DO NOT USE ZANDO!!

I cant even describe the service as poor because it is non-existent! I placed an order, returned some items a week and a half ago and have still not received a refund. One of the items I chose to keep - a Chenille Jumper - started coming apart within the first 3 hours of wearing it. I immediately tried to get in touch with someone at Zando, but their call center is not operational at present - to protect their staff and clients against COVID, they claim. A total of 5 emails sent to them since, have all gone unanswered. To one email, sent 4 days ago, I received an automated response telling me they would be in touch within 2 work days. Well...I'm still waiting. Trying to schedule a return for the item in question using their app does not get me anywhere either as the system now registers the item as past the returnable date.

So in short, this is absolutely the worst service I have received in a very long time and I will most certainly NEVER be buying ANYTHING from Zando again.