ZANDO WORST CUSTOMER SERVICE LEVELS

RECEIVED MY ORDER *** ON MARCH 2020. LOGGED A RETURN IN MARCH BUT WAS ONLY PICKED UP ON 23 MAY DUE TO THE LOCK DOWN, BY FAST N FURIOUS. TO DATE I HAVE RECEIVED NO REFUND. MY 100 PLUS EMAILS ARE IGNORED, PHONE LINES ARE DOWN TOO. THIS SERVICE IS PATHETIC AND DAMN POOR. I WANT A REFUND. NOT FAIR THAT A CUSTOMERS MONEY IS LOST OR DELAYED DUE TO POOR SERVICE LEVELS.