Zando - *********. Zero Customer Service.

For the life of me I don’t know why I gave this company another chance. They previously disappointed me so badly I stopped purchasing from them for a few years. I thought perhaps their service had improved. Oh was I so wrong!

To date orders placed Pre-lockdown are still outstanding or who knows “ **** delivered”.

My order of 3 items. 1 item canceled as they could not fulfil, 1 delivered and the last item shows delivered - but it never was. I have sent countless emails to zando support, Zando Facebook Messenger, their Facebook page and twitter and not one reply. The call centre doesn’t work either. All I want is the item or my money. I’m getting none. This is *********!

Order 2 placed before lockdown and an agent promised delivery the day before lockdown commenced. Still waiting. No comments. No feedback and apparently I cannot cancel this order as it’s an import. Please, if you reading this DO NOT buy this way. You are completely at the mercy of Zando. No stock, no refunds and plenty of excuses.

What’s even more scary the items I ordered don’t even exist on the site anymore. The entire brand just disappeared. You can imagine my concern but Zando doesn’t care. They got paid months ago.

I have learnt another horrible lesson with this company that lacks customer service and any empathy towards their customers. I will never shop here again. I will not make that mistake again.