ZANDO TO ZERO

If it wasn't that the system forced me to select a star rating I would not have given one. I ordered WINTER clothing for my 2 boys on 20 April 2020. To date i.e 27 May 2020, and despite several emails and unanswered calls from the customer service line (which strangely is not operational during COVID19). I still have NO CLOTHING, NO RESPONSE TO MY EMAILS REGARDING THE ITEMS AND NO RESPONSE TO MY REQUEST THAT THE ORDER BE CANCELLED AND A REFUND BE EFFECTED. SUMMER IS NOW AROUND THE CORNER AND MY KIDS WOULD HAVE FROZEN HAD I NOT MADE ALTERNATE ARRANGEMENTS. Surely as an online store COVID was their time to shine? real shame. I will not use their services again given that there are no services.