Zando the joke

Okey, so I bought a pair of DC Lynnfields for R899 using the R200 discount voucher , had stock as per the website and the payment went through, it went through all the stages only to receive a mail later in the afternoon that they had no stock, they sent me a voucher for R699 not including the R200 voucher, so if I had to use the voucher for something new I'd lose out on R200 so I naturally opted for the refund option.

Do not try and log a ticket via email as you would get NO help what so ever, I phoned eventually and was advised that they will process the refund and I will receive a notification of this throughout the day, waited 5 days with no response yet I am bombarded by Zando adverti*****t mails. I eventually decided to phone again today and spoke to another consultant who advised me that it can take up to 15 days!

How can you do this if I never even had the product in my possession! I would like an immediate response please otherwise I will be logging a complaint with IDT.

Jan