Zando -Terrible Service in processing a simple order refund

I ordered a dress from Zando on the 27th February 2019, there was a mix up with the order reference number which delayed the whole process as i had needed the dress for the Saturday the 2nd March 2019 due to this i decided to cancel the order an requested a refund as i no longer needed the dress.

i was told my money R449.00 would be refunded and this takes 3-5 working days for the full refund to be done, up to now my funds has been not been refunded.

I have sent countless emails requesting my money and for appropriate response over the matter and have little to no response. I am disgusted and disappointed in the way Zando has handled this matter and their customer service or lack their off is appaulling. This has left no option but to bring this matter to Hello Peter as its over 2 weeks waiting for a simple refund which shouldn't take this long to process and a long term Zando customer i am very disappointed.