Zando taken to lying about customer being contacted

One thing is for sure I will never support Zando. 4 months later an item ordered before lockdown was never delivered. I tried desperately to contact zando for 4 months and asking numerous times to speak with customer service manager that plea fell on deaf ears. Finally after searching the net I reached out to zando affiliate jumia service agent and a lady Samantha endeavored to find out about order. I find it shocking an appalling that zando who says you can reach out to customer device agents who I might add none or f them could trace the whereabouts Of my item. On 9 July 2020 I receive iced 3 consecutive emails to say that the item will be delivered. Followed 2 minutes later to say that the recipient could not be reach ( a big lie nor was there any sms to say the item was delivered). Then another 2 minutes later another email to say the item has been cancelled as it is out of stock. How convenient 3 emails with a space of 6 minutes for a company who has lost its way and the service I received is nothing short of dismal and pathetic. Claiming to be an online business means you follow up on a query not 4 months later and then lie about contacting recipient and no delivery and magically the item is out of stock. I will never support this company their service agents should be trained and if a customer asks to speak to the manager an agent should pass on the request especially when there is a problem clearly it leaves a big question mark on the competency of the zando customer service agents and the ability of zando to actually fulfill orders and deliver timeously which company responds 4 months later and then lies about delivery and the company all in the space of three emails within 6 minutes on the same day. Nothing short of poor service and inefficient and effective service delivery on all levels