Zando systems suck when they have a delay

<p>It has been over a week since paying for my order. First query was via email and no response. Had to phone in. Told there is a delay in one of the items - so they have obviously decided customers do not need to know there is a delay. Especially as they normally deliver in three days. When I had a similar problem with Spree and complained on HP I received a fantastic and speedy response. Zando does not seem to be as customer focused sadly.</p>