Zando System Glitch

Hi This pertains to order ********** 17 and ********** 17 I'm absolutely disappointed in the service from Zando I placed an order on 09/12/2018 for what was supposed to be for only order ********** 17 and only received the order on 20/12/2018 there was a system glitch which caused a duplicate transaction I then went to Fnb to check if the order was deducted only to find that Zando hadn't taken the money as yet so a few days later Zando debited twice and then actioned two orders which 1 I received on the 19th and the other on the 20th of December my work only notified me that the other parcel was delivered and was kept for me till today but it's a duplicate order I request assistance in returning the order this week and obtaining a full refund

Regards Sandile