ZANDO sucks

It’s so hard to get hold of anyone at ZANDO to help... their live chat is not very useful and keeps telling me to send an email . I’ve made a payment to purchase, money was deducted from my bank account but order was cancelled saying no payment received. It’s ridiculous to chat to anyone, their call center is still not operating ... when you do email they reply to you once a day. The lady who rep**** only said my vitality voucher I used will be replaced, nothing about my R370+ that came off my bank account . I’ve sent messages on Facebook messenger as well without a reply !! Terrible service!