Zando sucks - BIG TIME!

I've been had by Zando - again. I promised that I would never deal with them again, but they apologised and gave me a discount voucher. Foolishly, I fell for it and now I have the same problem - item paid for and not delivered. I sent them the following email - auto response informed me that they are dealing with it. However, this happened with my last order as well and I waited almost 3 weeks for delivery. My email:

You guys are doing it again...! My last order from you frustrated me no end, to the point that I thought that I would have a stroke!

This order was placed because you eventually apologised and offered me a discount to make things right - now I am leaving today, and still have not received the goods.

I will be back on Thursday 27 December, and I hope that you can arrange to deliver on that day as I leave again the next day.

No amount of discount can get me to buy from you ever again. All the other online stores face the same logistical challenges as you do, but they have delivered on time, every time. You have no excuse - maybe you should admit that you're in the wrong business with *********** staff.

Dr Ebrahim Essop