Zando such a let down

I bought bedding for my son on the 20th of August, washed it once and it looks like it is 20 years old. I sent it back on the 13th of September and I have been waiting for my refund going on two weeks now. After having to follow up with them because no one lets you know what is going on, they refunded only the eBucks I used and not the cheque card payment I did. Not only does the quality of the bedding suck, so does their service. As a customer services manager, I am utterly disgusted by the service or the lack thereof received.