Zando stole my money!!!

I ordered a dress from Zando on 05 March 2020, and was advised that it was shipped on 10 March. On 15 July 2020, I have still not received my order and sent an email to their customer service for feedback, and simply received a response on 20 July 2020 that sorry, they are still waiting for the order and THEY think its best to cancel my order!!!! What a pathetic response! On 17 August I received an email to simply inform me that my order was cancelled - I never approved this! I immediately responded on the 17th of August that I closed that credit card account and provided them with my new banking details and that they cannot refund into the closed account. Zando ignored my email and request and simply proceeded to refund into my OLD credit card - which is closed!! When I queried this again last week, I simply received the following response, which was marked an issue "resolved" on their side: "Unfortunately we cant change your preferred refund method, as it was confirmed during refund option selection" - This is pathetic as firstly, I did not request the refund AND I DID NOT CANCEL THE ORDER ---- THIS WAS ALL DONE BY ZANDO!!!!!!!

This is theft!!!!!!!!

I am absolutely disgusted with this company!

PEOPLE STAY AWAY!!!!!!!!!!!!!