Zando spoilt by one person!

I made a purchase on Sunday, 1 Feb 2015. I opted for express delivery which means that I should have received my package 03/02/2015.<br> <br> I inquired about my delivery as it was getting late, and an I was told that an inquiry was sent to the courier. However, I had to inquire a second time before I received an answer - the courier will not be delivering it on 03/02/2015. I should have received a refund due to the delivery being late but I was informed that it was still in the allowed time period and then the inquiry was closed by the Zando Service agent, Nandile Sondlo. However, when I received the package today, the courier documents clearly stated that the DUE DATE was 03 Feb 2015! So I was already informed that I will not be refunded, and whilst I still have questions my inquiry gets closed and the person failed to inform me about anything! I usually love Zando, and I have always had great service from everyone. However, my experienced was ruined by one unprofessional person! Worst of all, if this person had the courier details then it is clear that I was deliberately misinformed!!!<br>