ZANDO shocking service!

I placed an order on 1st December and it's urgent because I am going away. There has been NO confirmation or acknowledgement. I have emailed twice with no reply. I have tried phoning 4 times in total where an automated system tells you that a friendly customer service agent will be with you shortly. After holding on for 10 minutes listening to the most irritating no piece of music, you never do get to speak to anyone!! What must a person do if nobody responds to emails or picks up the phone?!

I am so angry I could spit nails. I had a bad experience with Zando 2 years ago but my daughter said I should give them another chance.

Well, NEVER AGAIN after this.

ZANDO you suck ! You have NO concept of good customer service ! Busy time of year?? Shame, do as other businesses do and employ more staff!!

This is just ridiculous!