Zando SHOCKING customer service

Zando's customer service is appalling!! I ordered boots which arrived damaged last Wednesday 2 May. They do not update your website for me to log a return - my order status still just says its been dispatched. I have been trying to call them every day with no luck of getting someone to answer my calls, I have also send 3 emails to their info address and their customer complaints with no response either, today is 8 May. I buy most of my clothes online. Just have a look at how many posts there are on their Facebook page about no responses to complaints. I will rather stick to Superbalist.com and spree.co.za. They at least respond to concerns and really want the best for their customers.