Zando services =shocking #noChristmasgift

I placed a order with Zando on the 9/12/18 and payment was done same day. Now its should be 5Working days on delivery its the 21/12/18 no goods no feedback no one contacts a person. This is a Christmas Gift so now i want a refund as its clear i wont get it on time and i need to get a new gift. Also the delivery address is my work officr and guess what we are closed now on holiday so no one is at office. Then i receive a email and sms thats goods are on route????? Delivery will be TODAY_ This was this morning 20/12/18 Its almost5pm and nothing! I just want a refund that i can buy the gift else where. Receiving service like this is shocking and i wont purchase from them again and wont recommend them to anyone.No one gets back to you email phone facebook just silence.