Zando service and communication

I have ordered many items from Zando. They have accepted the money for the items however they are not delivering my orders. I have to send multiple emails on a daily basis so they can provide me with feedback. If I do not send emails, no communication occurs. Often when I do send emails, nobody bothers to reply and this is extremely frustrating. If they cannot deliver the items, I do not understand why they accept the orders. Zando service is absolutely pathetic and horrible. Please do not support Zando as they are absolutely irresponsible. Customers help businesses to run successfully. Customers are supposed to always be happy and taken care of. This is poor service and communication and should be changed. No updates are provided unless I sent multiple emails requesting feedback. This is pathetic!!!