Zando seems to have lost their touch - completely!

So disappointed. I've always been a fan of Zando and when I can afford a purchase from them, I place one, but this time I've lost all my respect for them. I ordered AND paid for a dress on 13 June 2018, the order was dispatched on 15 June 2018 @ 08:35 AM. Today is 22 June 2018, and after phoning them 6 times the past three days and only got an answer twice, I was advised that my order hadn't even been received at their Johannesburg branch yet. I requested a cancellation, because I have a wedding coming up and I was planning on wearing this dress, but I'm running out of time and Zando is wasting my time. I was made aware of the warehouse situation only after the 4th time of phoning them, but I fail to see why that is my problem, I am a paying customer, same as everyone else, but no one at Zando has thought it necessary to inform their customers out of their own to apologize and explain the inconvenience. I also logged a complaint which has not even been responded to. Zando will definitely not be receiving any orders from me again, and I truly hope that my refund doesn't cause me as much convenience as this dress situation has.