Zando's Service very Unproffessional

<p># (Order ********** 86) on the 20th of November 2016 i placed an order at Zando online, 23rd November 2016 Delivery took place. On the 24th i notified Zando that they have sent me a wrong dress and arranged for the return of the item, they came back to say . DELIVERY It will take between 4 - 8 working days for the items to get delivered to the Zando Warehouse.</p> <p> </p> <p>i have done several requests and folloups as to when will they pick up the item, but still i am not getting any feedback whatsoever; the last communication was the arrangement has been done; i should expect them to pick it up on the 28th of December 2016(Aqeelah said); i was away for the Holidays and i had to make arrangements that they will be able to get the item....</p> <p> </p> <p>but till this Day i am still waiting for Zando to collect; very unproffessional i must say, i am very unhappy even after i tried to indicate to them how unsatisfactory i was, that was ignored</p> <p> </p> <p>i have a trail of emails to prove this case</p> <p> </p> <p>so kindly assist</p>