Zando's annoying exchange Policy

I think that Zando's exchange policy is a shocker! I LOVE buying online & generally their service is great. However, it was my birthday last week and my Mum got me two dresses. 1) I need to swap the colour as I already have the one she bought and 2) I need to swap for a smaller size. But the process you have to follow is laborious and incredibly inefficient. It makes me think twice about ordering from them again! Just honest feedback from an a regular online shopper. Response from Zando below:<br> <br> Hi there<br> We don't do exchanges. Your options are : Option 1 - Cash Refund : Once returned and assessed, a refund will be approved and processed back into your account to reflect within 3-5 working days. Option 2 - Credit Voucher : Once returned and assessed, a voucher code is generated to the value of the returned item and sent to you via email. This will allow you to browse our website and use it towards your next or replacement order as we do not allow direct exchanges