Zando Ridiculous Service

Absolutely shocking service. I placed an order on Black Friday (23 November) and when i tried paying, I got an error. I immediately contacted Zando telephonically and was asked to make an EFT payment which i did. I sent the POP on the same day and received a reply on Monday 26 November that they recieved the payment ateh the my parcel would be delivered by 4 December. however, today is the 6th decembr and i have no idea what has happened to my shipment. I tried calling Zando on 5 December and held on the phone for 30 minutes listening to their ridiculous music and voice telling me that one of their amazing agents will be with me shortly. After 30 minutes, I tried call back and was subjected to the same. I tried calling the 3rd time and the status quo prevailed. I then sent them an email and to this point have not got any response from them. I tried calling on 6 December again and same response. Sent anothe email to their service email address. No response. Sent an email to theire customercomplaints email address. Same treatment. I have tried accessing my order on their website but I get an eror that my details are not recognised. This is gone way beyond reason and i hope that this gets through to someone that will get me the answers that i need.