ZANDO REFUSES TO REFUND ME! *******!!

I have been trying to get Zando to refund me almost R 2000 that is in my "wallet" for almost 2 months now. I have sent numerous emails and keep receiving responses from different people who ask for my account details. I provide them with the details but the refund has never been received. Zando workers keep blaming Covid and their working from home as the reason why their service is bad lately. Its a poor excuse, Zando is a big company and should put measures in place to make sure that customer service does not suffer. Superbalist and Woolies still have impeccable online delivery systems, WHAT THE HELL IS YOUR EXCUSE ZANDO!